Customer Support FAQs

Order arrival can take 1-2 weeks, depending on your location. For more information regarding returns and refunds, please ensure you check our policies. Rest assured, our site security measures are in place to protect your information.

Due to hygiene concerns, we can't accept returns and refunds; all sales are final. To ensure you have the right size before your order arrival, please refer to the size chart. If you need help, contact us at smokefilledhq@gmail.com. We take site security seriously to protect your information.

If our records indicate that there's been a mistake regarding your order arrival, you will receive a full refund along with a reimbursement for any returning shipping costs. **Please email receipts of shipping costs** to smokefilledhq@gmail.com to ensure site security during the returns and refunds process.

Yes. Our website hosting provider and their team have the resources to guarantee site security, so you can shop at ease. Plus, you can easily track your order arrival and manage any returns and refunds if needed.